Refund & Cancellation

Returns/Exchange/Cancellation/Refund

The table below describes the return/exchange/cancellation policy, subject to the main Terms and Conditions, as may be amended from time to time, for use of this website for services provided by Zeefaa.

For Online Orders

Return & Exchange	Applicable Condition	Action
READY TO WEAR	Return & Exchange due to (size and style issues) can be done within 7days from the date of delivery for all online orders. Tags should be intact and product should be unused.	Yes
DAMAGED PRODUCT	Intimate within 24 hours of delivery about the return or exchange of the product if the product is damaged. 'Damage' does not include any issue with the product pertaining to the style/design of the product purchased.	Yes
ALTERED PRODUCTS	No exchanges or refunds will be made against garments which have been altered by the customer.	No
CANCELLATION	Orders can be cancelled only before shipment has been dispatched. After dispatch, the courier company will attempt the delivery of the order thrice, post which the merchandise is sent back to our warehouse. We can initiate an exchange/store credit or a refund for prepaid orders which may normally take up to 15 working days. However, the refund/ store credit will be paid after deducting the shipping charge of INR 100 paid by the customer at the time of placing the order	Yes
Couture and customised outfits	No exchanges or refunds will be made against the couture or customised outfits as it will be made as per your measurements. However, we would love to do the alterations if need be.	No